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List Currently Showing Topic: Practice Management

Abuse: Mandated Reporting for Dental Professionals
CE credits: 4 Cost: $59.00
Faculty: Cynthia Yellen, LCSW, MSW, MBA, RDH, BS
14041
Dentists are obligated to document and report suspected cases of abuse in all states, and dental hygienists are similarly obligated in some, but not all, states. The obligation is not to prove abuse or neglect, just to report what is suspected. Each state has different regulations on mandatory reporting for healthcare and other professionals, as well as specific reporting requirements for private citizens. It is essential that dental professionals know the potential signs and symptoms of the various types of abuse, are able to identify these, and understand the mandatory requirements for reporting in the state(s) in which they live and practice. It is by identifying, documenting and reporting abuse that victims can be protected and perpetrators prevented from continuing abusive practices and patterns.
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Advanced Communication and Conflict
CE credits: 2 Cost: $30.00
Faculty: Christine Ellison
14146
Effective communication requires an understanding of the components of communication as well as the methods for dealing with conflict. The ability to deal with conflict is an important component of effective personal relationships and communication. A number of strategies exist for dealing with conflict, and the individual must consider his or her preferred style as well as that of the individuals with whom he or she interacts. Different strategies can provide the best outcomes under different situations. Once you begin using conflict resolution, it is important to commit to the process and continue until you reach resolution. Dealing with conflict and more broadly communciation skills is essential for practice development.
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Dental Risk Management: The Doctor/Patient Relationship
CE credits: 3 Cost: $49.00
Faculty: Laurance Jerrold, DDS, JD
14262

The nature of the doctor/patient relationship essentially forms a simple contract, with contractual duties existing on the parts of both the dentist and the patient. Establishing a doctor/patient relationship may take place formally in the office setting or informally, such as by giving verbal advice in a social setting. There are legal ways in which to terminate a doctor/patient relationship, and it is important to follow a number of steps to establish this and to avoid being found to have abandoned a patient. In addition, there are valid and legal reasons for discontinuing active treatment of a patient. Hypothetical situations in this article demonstrate important elements of dental risk management with respect to the doctor/patient relationship.

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Effective and Productive Instrument Processing
CE credits: 4 Cost: $59.00
Faculty: Noel Kelsch, RDH, RDHAP
13973
In order to meet the challenges of safety, time management and asepsis,the dental health care provider must have a plan for infection control, including the use and care of dental instruments and disposables. Following the basic CDC guidelines can help to significantly reduce the risk of microbial transmission. After the patient is dismissed, the operatory must be prepared for the next patient, including the treatment of surfaces and instrument processing. There is a variety of methods available to properly reprocess instruments. Choosing a system that minimizes risk, maximizes productivity and preserves instruments is essential.
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Embezzlement: No Longer Easy Targets
CE credits: 4 Cost: $59.00
Faculty: Cynthia Mattson
13738
One of the most dangerous risks a small business faces is being the target of fraud or embezzlement. Over one-third of all dental practices have experienced fraud at least once, but distressingly, few dentists are properly trained or equipped to prevent it. In a small business, fraud comes in many varieties, including skimming, lapping, payroll fraud, and out-and-out larceny, among others. Each has its own modus operandi and telltale signs, but there are broader measures a dentist can take to safeguard his own practice. These range from prehiring screening techniques to using secure accounting software and even retaining a private investigator. If the dentist is married, the spouse can also play a valuable role when it comes to fraud prevention. In the event that an embezzler is found within the dentist’s staff, proper steps need to be taken in order to ensure that any legal action taken is as effective as possible. Despite the large number of dentists who have been or are victims of embezzlement, they don’t have to be easy targets.
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Making It Easy for Patients to Say "Yes" to Implant Dentistry
CE credits: 3 Cost: $49.00
Faculty: Paul Homoly, CSP
13768
Case acceptance, especially for those patients facing complex procedures such as implant dentistry, is a major factor for many dental health professionals. However, the failure of patients to carry through with a recommended course of treatment is not an insurmountable problem. Through a discussion of the various issues involved in case acceptance, this course addresses how the dentist can increase the odds of patient retention over time. This course includes analyses of patient readiness, psychological contributors from the patient’s point of view, and ways in which the dentist’s perception of the patient can positively or negatively influence case acceptance.
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